Shipping policy

Last updated: January 1, 2026

Thank you for shopping with LBN Customs. Because we specialize in custom embroidery, laser engraving, and CNC-crafted products, each item is made to order. Please review our shipping policy below.

1. Order Processing Time

All products are custom-made.

Processing time (production time):

  • Standard custom orders: 3–7 business days

  • Large, bulk, or complex CNC orders: 5–14 business days

  • Design proof orders: Production begins after proof approval

Processing time does not include shipping time.

During holidays, peak seasons, or high-volume periods, processing times may be extended. If significant delays occur, we will notify you.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Package size and weight

  • Shipping destination

  • Selected shipping method

Estimated delivery times after production:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • International Shipping: 7–21 business days

Please note: Delivery times are estimates and not guaranteed.

3. Custom & Made-to-Order Items

Because your order is custom-produced:

  • Shipping speed does not reduce production time.

  • Expedited shipping only affects transit time after your item has been completed.

If you need your order by a specific date, please contact us before placing your order.

4. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

5. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Packages delivered to incorrect addresses provided by the customer

  • Delays due to incomplete or incorrect addresses

If you notice an error in your shipping address, contact us immediately. Address changes cannot be guaranteed after production has started.

6. Lost, Stolen, or Delayed Packages

Once a package is handed to the carrier, we are not responsible for shipping delays, lost packages, or stolen items marked as “Delivered.”

If your package is lost in transit:

  • Please contact the shipping carrier first.

  • Then contact us so we can assist in filing a claim if applicable.

7. Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the product and packaging

  • Include your order number

We will work quickly to resolve the issue.

9. Local Pickup (If Applicable)

If you offer local pickup:

You will receive an email notification when your order is ready. Please wait for confirmation before arriving.

Pickup location:
Address will be provided upon order finalization

10. Contact Us

If you have questions about shipping, please contact:

LBN Customs
Email: jason@lbncustoms.com
Phone: 301-524-8926